Cancellation and weather policy
Nobody loses the money they paid us. Four situations cover the entire policy, and the same rules apply to every package.
| What happened | What happens to your money | What you do |
|---|---|---|
| The weather makes the flight unsafe (wind above 10 km/h, rain or low cloud) | Nothing is lost and nothing is charged again. Your flight moves to another morning at no cost, as many times as the weather requires. | Choose a new date at the field or later by WhatsApp. |
| You cancel or change your plans | We do not refund to your card, but your full payment stays as credit in your name for 12 months from the day you paid. | Message us on WhatsApp with the booking name and flight date. |
| We cancel for a reason other than weather | We refund 100% of what you paid to your card or PayPal, or you keep it as credit if you prefer. | Nothing. We contact you. |
| You do not arrive (no-show) | We treat it as your cancellation: the amount stays as credit for 12 months. | Write to us as soon as you know, even at dawn. |
Photo ID at check-in
Every adult must show a valid government-issued photo ID at check-in, because the ID registers the traveler under the flight insurance. A traveler without ID cannot board, but we treat it as a date change, not as a no-show.
How to change a date
Send a WhatsApp message to +52 55 3473 0006 with the booking name and the flight date. A person answers 24 hours a day. If you move to a more expensive package, you pay only the difference.